Contact Us
Who To Contact For What
Walter Peak Horse Trek is a comparison site for guided horse treks around Queenstown. It runs none of the seven tours it covers. Questions about the site, corrections to prices or tour details, and partnership or press enquiries all go to one place: info@walterpeakhorsetrek.com.
What To Include In An Email
A short email answers faster than a long one. Please include three things:
- The tour name, exactly as it appears on the site, for example "Choice of Vessel, Tea and Scones" or "Small-Group Gold Discovery Trek".
- What you saw, such as a price, a rating, a duration or a rider rule that looks wrong, and where on the site you saw it.
- A return address so the reply reaches you.
What The Site Cannot Do
The site compares tours sold on third-party booking platforms. It holds no bookings and takes no payments, so several requests are beyond what it can handle:
- Change, cancel or move a booking.
- Issue refunds or check a payment.
- Confirm a departure or whether a trek is going ahead in the weather.
- Pass a message to a guide or operator.
Where To Take Booking Problems
Booking problems go to the booking platform you paid, or to the operator named on the booking page. The operators on this site are RealNZ for the Walter Peak trek, The Cardrona for the three Cardrona Valley treks, Golden Hills Horse Treks and The Sunday Country Club for the two Central Otago rides. The booking page names the operator for the tour you booked. RealNZ, for example, states that refunds apply only when notified at least 24 hours before departure (New Zealand time) for standard products, so the platform or operator can confirm what applies to your booking.
The Address
There is no phone number and no street address. The only contact is info@walterpeakhorsetrek.com. Please do not send payment details, ID copies or booking confirmations to that address; none are needed to answer a question or report a correction.